Frequently Asked Questions (FAQ)

What is The Vault?

The Vault is a premium luxury marketplace specializing in authenticated jadeite, diamonds, pearls, fine jewelry, and high-value collectibles. We offer resale, consignment, and auction services for discerning collectors and investors worldwide.

How do I authenticate a piece?

Every item listed on The Vault undergoes a rigorous authentication process by our certified gemologists and industry experts. Authenticated pieces are clearly marked and come with supporting documentation. We partner with recognized certification bodies to ensure the highest standards of verification.

What payment methods do you accept?

We accept major credit cards, bank transfers, and other secure payment methods. For high-value transactions, we offer a structured deposit and escrow process to protect both buyers and sellers. Please contact us for details on large purchases.

How does consignment work?

Sellers submit their pieces for evaluation. Once accepted, we handle photography, listing, authentication, and sale. Upon successful sale, proceeds are remitted to the seller minus our platform commission. Contact us to begin the consignment process.

What is your return policy?

All sales are final unless an item is materially misrepresented. If you believe there is a discrepancy between the listing and the item received, please contact us within 48 hours of delivery. Buyer protection is a core commitment of The Vault.

How is shipping handled?

All orders are fulfilled from our Hong Kong headquarters. Items are carefully packaged and shipped via insured, tracked courier services. Shipping costs and estimated delivery times are displayed at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. International buyers are responsible for any applicable import duties, taxes, or customs fees. Please check your local regulations before placing an order.

How do I know my purchase is authentic?

Every item sold through The Vault is authenticated prior to listing. Buyers receive authentication documentation with their purchase. Our reputation is built on trust, transparency, and the integrity of every transaction.